Text Messaging Service Privacy Policy

Updated 07/30/2024

Overview

Craft Psychiatry privacy statement recognizes the value of privacy of it’s community.

This privacy notice provides more specific information on how Craft Psychiatry text messaging service collects and processes your personal information.

Scope

The notice applies to our practices for gathering and disseminating information related to the Craft Psychiatry text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collect Information

We collect personal information in the following circumstances:

  • Direct Collection, when you provide us your information by responding to text messages, calling us, scheduling an appointment or filling out our forms.

  • Automated Processes, when the Twilio and Grasshopper platform gathers information as you interact with the service.

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

  • Opt-out preferences

  • Content of your text message responses to us.

Collection from other Sources

We import personal information from Craft Psychiatry websites, forms and when you contact us. The information includes:

  • First and last name

  • Phone number.

Automated Collection

We automatically collect the following personal information:

  • Device status indicating whether a device is available for messaging

  • Carrier (e.g. Verizon, AT&T, etc.)

  • Country associated with the phone (we are not sending international text messages)

  • Delivery status

  • Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use the personal  information we collect to communicate with you regarding Craft Psychiatry operations and services, such as:

  • Reminders, such as for appointments, incomplete forms etc.

  • Updates, to keep you informed of important dates or activities specific to your relationship with Craft Psychiatry.

  • Promotional Activities, to share opportunities that may be of interest to you, incentives, discounts, and offerings though a variety of Craft Psychiatry.

With Whom This Information Is Shared

We do not sell or rent your personal information. We may, however, share your personal information in limited circumstances, such as with our care partners or external service providers that support business activities. Specifically, we share your information with Twilio and Grasshopper, which provide the communications platform we use for text messaging services.

We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.  

We may also share your personal information when required by law, or when we believe sharing will help to protect the safety, property, or rights of Craft Psychiatry, members of our community, and clients.

What Choices You Can Make About Your Information

If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages.

If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.

Please note that unsubscribing from text messages from one campaign will not unsubscribe you from other campaigns. Unsubscribing will not remove your information from source Craft Psychiatry systems. 

The accuracy of your contact information in Craft Psychiatry is critical for the delivery of text messages.

How Information Is Secured

Craft Psychiatry recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. Craft Psychiatry strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact us at charmi@craftpsychiatry.com.